VoIP & Communication
HSM IT Solutions delivers reliable, cloud-based phone systems with modern calling features, smart routing, and seamless integration that keep your team connected anywhere.
Contact Us Today To Schedule Your Initial Consultation
Partner With HSM IT Solutions
Modern VoIP Solutions That Keep You Connected and Secure.
In today’s fast-moving business environment, reliable communication is essential. Our VoIP solutions give your team crystal-clear calling, advanced collaboration tools, and the flexibility to work from anywhere, all backed by enterprise-grade security.
HSM IT Solutions delivers and manages your entire communication system end-to-end, ensuring high uptime, strong protection, and seamless integration across your devices. Stay connected, stay secure, and keep your business running smoothly with modern VoIP built for the way you work.
Our VoIP & Communication Solutions Include:
Cloud-Hosted VoIP Phone Systems
Enjoy high uptime, crystal-clear call quality, and no expensive hardware maintenance. Perfect for businesses that want a modern phone system without the complexity.
Microsoft Teams Calling Integration
Bring full telephony into Teams for unified communication. It simplifies your workflow and reduces the need for multiple communication tools.
SIP Trunks & Number Porting
We handle the entire porting process end-to-end, ensuring zero downtime for your business. Keep your existing numbers while upgrading to a smarter system.
Multi-Site & Remote Worker Connectivity
Keep your team connected across locations and devices. Staff can access the same features anywhere — office phones, laptops, or mobiles. This ensures consistency, reliability, and smooth collaboration.
Advanced Call Features
IVR menus, call queues, voicemail-to-email, call recording & analytics. These features help improve efficiency, customer satisfaction, and team productivity.
Ongoing Management & Support
HSM IT Solutions monitors, manages, and maintains your VoIP system proactively. From user changes to troubleshooting and optimisation, we handle it all for you.
Benefits of VoIP Phone System
Lower Operating Costs
Reduce phone bills and eliminate the need for expensive on-premises hardware.
Work From Anywhere
Staff can make and receive business calls on any device, desk phone, laptop, or mobile.
Scalable for Any Business Size
Easily add or remove users, extensions, and features as your business grows.
High Call Quality
Modern VoIP delivers HD audio for more professional, reliable communication.
Advanced Features Included
IVR menus, call queues, call recording, voicemail-to-email, analytics, and more — without extra hardware.
Enhanced Security
Hosted on world-class data centre with encryption, fraud detection, and secure call routing protect your communication.
Why Choose HSM IT Solutions for VoIP Phone Services
- Proven track record
Successfully delivering VoIP solutions for many clients across various industries. - Cost saving
Lower phone bills, reduced hardware costs, and smarter communication spend. - Tailor to your business
Custom IVR, queues, reporting, and call flows built around your workflow. - Expert Setup & Seamless MigrationWe handle number porting, system configuration, user training, and deployment with zero downtime.
Getting Started with HSM IT is Simple
Three quick steps to secure, reliable IT that powers your growth.
Receive Your IT Roadmap
We’ll create a tailored IT management plan that aligns with your goals, budget, and compliance needs.
Thrive with HSM IT
Our experts manage and optimize your IT environment so you can focus on growing your business.
Our Clients Say About Us
Three quick steps to secure, reliable IT that powers your growth.
How We Deliver VoIP Services
Clear stages to get you stable, secure, and future-ready.
Assess & Design
We review your communication needs and call flow requirements to design a VoIP solution that suits your business.
- Call flow review
- Network check
- System design
Prepare & Configure
We set up the VoIP platform, configure users and routing, and ensure your environment is ready for deployment.
- SIP setup
- User & extension config
- Routing & IVR setup
Deploy & Migrate
We align with your goals, audit your environment, and produce a practical roadmap with quick wins and risk reduction.
- Stakeholder discovery
- Prioritized action plan
- Environment & security audit
- Clear timelines & owners
Support & Optimise
We provide ongoing support, monitoring, and improvements to keep your phone system reliable and efficient.
- Quality monitoring
- Feature updates
- Report generating
Review & Evolve
We align with your goals, audit your environment, and produce a practical roadmap with quick wins and risk reduction.
- Stakeholder discovery
- Prioritized action plan
- Environment & security audit
- Clear timelines & owners
VoIP & Communication FAQ
Is VoIP reliable?
Yes. With a stable internet connection, VoIP delivers crystal-clear call quality and high uptime. HSM IT also monitors your system to ensure consistent performance.
Can I keep my existing phone numbers?
Absolutely. We handle number porting from your current provider with no interruption to your business.
Do I need special hardware?
Not necessarily. VoIP works on desk phones, computers, and mobile devices. We can supply compatible handsets if needed.
What happens if the internet goes down?
Your calls can automatically forward to mobiles or backup numbers, ensuring your business remains reachable.