Retail

Fast, reliable systems, secure payment processing, and network uptime that keep your sales moving.

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Retail

Partner With HSM IT Solutions

Keep Your Stores Online, Your POS Running, and Your Customers Moving

Retail moves fast. If your internet drops, your POS goes down, or your systems lag, you feel it instantly at the counter. From single-store retailers to national chains and franchises, HSM IT Solutions delivers IT, network, and security services designed specifically for retail environments — so your stores stay connected, your teams stay productive, and your customers keep spending.

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What Makes Retail IT More Complex

Retail operations are a mix of front-of-house speed and back-of-house complexity — and IT has to support both.

Reliance on POS & EFTPOS uptime

Every minute your terminals are offline means lost sales, frustrated staff, and unhappy customers.

Multi-site & franchise environments

Head office, multiple stores, kiosks, and pop-ups all need consistent, secure IT and connectivity.

Many vendors, no clear owner

Telcos, POS providers, EFTPOS, digital signage, CCTV, music systems, kiosks, and online ordering — but no single point of responsibility.

Wi-Fi and network demands

In-store Wi-Fi for staff devices, POS, handhelds, stock systems, and sometimes guests, all relying on stable and secure networking.

Security & compliance

Payment data, customer information, and corporate systems must be protected, without slowing down the shop floor.

High staff turnover & changing users

New staff, casuals, and store managers need quick, controlled access without creating security gaps.

Outcomes HSM IT Solutions Delivers

Stores Stay Online & Trading

Stable internet, reliable Wi-Fi and POS connectivity keep sales flowing and queues moving.

One Point of Contact for IT & Network Issues

No more blaming games between telcos, POS vendors, EFTPOS providers and others — you call HSM, we own the problem.

Fast, Consistent In-Store Performance

Optimised networks and systems so POS, stock tools, ordering platforms and kiosks run smoothly.

Secure & Segmented Store Networks

Staff, POS, back office, and guest Wi-Fi separated and protected to reduce risk and meet security expectations.

Smooth New Store Openings & Refits

New sites go live with the right internet, network, hardware and systems ready from day one.

Clear Visibility for Head Office

Reporting and oversight across stores so head office understands what’s deployed, what’s monitored, and what needs attention.

Work with the IT team that specialises in retail, multi-site stores, and chain operations.

Book an appointment with our IT specialist today

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Getting Started with HSM IT is Simple

Three quick steps to secure, reliable IT that powers your growth.

Book a Discovery Call

Schedule a quick chat with our team so we can understand your business needs and IT challenges.

Receive Your IT Roadmap

We’ll create a tailored IT management plan that aligns with your goals, budget, and compliance needs.

Thrive with HSM IT

Our experts manage and optimize your IT environment so you can focus on growing your business.

Our Clients Say About Us

Three quick steps to secure, reliable IT that powers your growth.

“We have always tried to manage our own IT and communications solutions. As the business world has evolved to a heavy reliance on technology, we needed some expert advice to bring us in line with a world that was changing so fast, we couldn’t keep up. Step in HSM IT Solutions, and it was instant weight lifted off our shoulders. We can now concentrate on what we do best and deliver an efficient service to our clients. HSM IT take care of everything else – IT, communication, printing and backup solutions, all tailored to our specific needs. The best money we have ever spent. I can’t recommend them highly enough.”

Claudette Manager at Law Firm

“The team at HSM IT Solution are just simply amazing and I would recommend them without any hesitation! Since day one HSM has been very responsive in resolving our issues to keep staff productive. They provide a thorough, insightful and personal service. They are patient, approachable, honest and fair in their dealings with us and in their billing. We know exactly what they are going to do before they make any changes and provide advise using terminology we can understand. The integrity that underpins HSM IT is what makes them such a pleasure to deal with, and we look forward to continuing to work with HSM IT in the future.”

Charles Director at Accounting Firm

IT for Retail & Chain Stores FAQ

Can you help if our internet or POS keeps dropping out?

Yes. We diagnose whether it’s a network, telco, POS or EFTPOS issue — and work with the right providers to resolve it.

Do you only support chain stores, or single sites as well?

We support both. Many clients start with a few locations and scale up over time.

Can you coordinate with our POS and EFTPOS providers?

Absolutely. We handle technical conversations with POS, EFTPOS, kiosk and other system providers on your behalf.

Can you support stores in multiple states?

Yes. We design, deploy and manage solutions nationally, working with carriers and vendors across regions.

Do you work outside normal business hours?

Yes. Store-impacting work is typically scheduled before opening, after closing, or during low-trade times.

Can you also support our head office IT?

Definitely. We deliver full Managed IT, cloud, cybersecurity and connectivity services for your head office and warehouse as well.