Medical Practise

Secure patient data, dependable systems, and compliant technology built for healthcare environments.

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Keeping Your Practice Connected, Secure & Ready for Patients

Medical practices run on seamless workflows — from appointments and clinical notes to Medicare claiming, pathology results, and telehealth. Your technology needs to be fast, secure, and always available to support patient care. HSM IT Solutions provides reliable, healthcare-focused IT and cybersecurity services that keep your clinic running smoothly, protect sensitive patient data, and ensure your team has the tools they need to deliver quality care every day.

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The IT Challenges Medical Practices Must Overcome

Medical environments are high-paced and heavily regulated, where downtime and mistakes are not an option.

Patient safety and continuity of care

Clinical systems must be available when patients arrive — no excuses.

Strict privacy and data protection requirements

Sensitive health information (PHI) must remain confidential and secure in line with Australian privacy and medical standards.

Heavy reliance on clinical and practice management software

Best Practice, MedicalDirector, PracSoft and other systems must run smoothly and integrate with Medicare, pathology, imaging and online booking platforms.

Telehealth and remote access

Doctors and clinicians often need secure access from home, hospital, or secondary practice locations.

Multiple third-party integrations

Medicare, My Health Record, secure messaging, online bookings, EFTPOS, pathology, imaging, and kiosk systems all need to “just work”.

Mixed device environments

PCs, laptops, tablets, scanners, label printers, blood pressure devices, ECG, and reception hardware all depend on a stable network.

Outcomes HSM IT Solutions Delivers

Better Uptime, Less Stress

Stable systems and proactive monitoring keep your clinic operating smoothly throughout the day.

Protected Patient Data

Strong security controls, encryption, and access management help safeguard patient records and meet privacy obligations.

Reliable Clinical Software Performance

Fast, dependable operation of Best Practice, MedicalDirector, Genie, Zedmed and other practice systems.

Secure Telehealth & Remote Access

Doctors and clinicians can access key systems securely from home, hospital, or remote locations.

Streamlined Integrations

Medicare, My Health Record, secure messaging, pathology, imaging and online bookings run reliably together.

Minimal Downtime During Upgrades

Careful planning and after-hours work to avoid disruption to clinics and consulting sessions.

Quick Support for Front Desk & Clinicians

Fast response for reception, nurses, and doctors when something stops working.

Peace of Mind for Practice Owners & Managers

Clear reporting, strong cybersecurity, and reliable backup so IT isn’t a constant worry.

Stronger IT for better patient care.

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Getting Started with HSM IT is Simple

Three quick steps to secure, reliable IT that powers your growth.

Book a Discovery Call

Schedule a quick chat with our team so we can understand your business needs and IT challenges.

Receive Your IT Roadmap

We’ll create a tailored IT management plan that aligns with your goals, budget, and compliance needs.

Thrive with HSM IT

Our experts manage and optimize your IT environment so you can focus on growing your business.

Our Clients Say About Us

Three quick steps to secure, reliable IT that powers your growth.

“We have always tried to manage our own IT and communications solutions. As the business world has evolved to a heavy reliance on technology, we needed some expert advice to bring us in line with a world that was changing so fast, we couldn’t keep up. Step in HSM IT Solutions, and it was instant weight lifted off our shoulders. We can now concentrate on what we do best and deliver an efficient service to our clients. HSM IT take care of everything else – IT, communication, printing and backup solutions, all tailored to our specific needs. The best money we have ever spent. I can’t recommend them highly enough.”

Claudette Manager at Law Firm

“The team at HSM IT Solution are just simply amazing and I would recommend them without any hesitation! Since day one HSM has been very responsive in resolving our issues to keep staff productive. They provide a thorough, insightful and personal service. They are patient, approachable, honest and fair in their dealings with us and in their billing. We know exactly what they are going to do before they make any changes and provide advise using terminology we can understand. The integrity that underpins HSM IT is what makes them such a pleasure to deal with, and we look forward to continuing to work with HSM IT in the future.”

Charles Director at Accounting Firm

IT For Medical Practises FAQ

Can you help with our clinical software issues?

Yes. We work alongside your software vendors (e.g. Best Practice, MedicalDirector, Genie, Zedmed and others) to resolve technical problems and support upgrades.

How do you protect patient data?

We implement layered security — secure endpoints, identity protection (MFA), strong access controls, encrypted communication, and reliable backup.

Can you support multiple practice locations?

Absolutely. We design and support networks, remote access and systems across multiple sites.

Do you work outside business hours?

Yes. For upgrades and major work, we often schedule after-hours or weekends to avoid clinic disruption.

Can you help us prepare for cyber insurance or compliance requirements?

Yes. We review your environment, recommend and implement controls, and provide documentation to support insurance and compliance needs.