Best IT Managed Service Providers in Australia

What is Managed IT Service?

With flat-monthly-fees and month to month agreements, we become a one-point of contact for all your IT needs. Whether resolving a simple computer issue, deploying a new workstation, or monitoring your systems for hidden problems, we’re here for you. We function as your internal IT department, providing unlimited support to all your staff.

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our 24 x 7 managed services solution, we can prevent many system and network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical systems and network devices, we ensure the reliability and stability of your IT assets.

Because we offer unlimited support for a flat rate, our goals are aligned with yours as we focus on proactive and preventative care. So instead of measuring how many tickets we solved or how many hours we billed, we measure how happy you are with our service.

Why Managed IT Services?

Peace of Mind

Letting you focus on your core business as we function as your internal IT department. We look after your infrastructure as if it was our own.

Improved operational efficiencies

Managed IT services are responsible for ensuring your business runs smoothly. We focus on removing all the IT problems and roadblocks that can disrupt day to day operations.

Lower and Predictable Costs

With flat-monthly-fees, there are no unexpected bills so you can plan your budget on the IT cost, no matter how many hours we spend resolving your issue.

Increased Service Levels

A Managed IT Service provides greater control of service levels and performance. With service level agreements in place you can be sure of continuity of service.

We Do Managed IT Services Right

Flat-rate billing model

We offer a fixed monthly rate and month to month agreement. You know exactly how much you are paying for you IT support each month. No unexpected upgrade charges or changes in bills.

24/7 Proactive monitoring

We proactively remotely monitor and manage your system. We fix issues in many cases before you are even aware it was there.

Automated system patching

With our monitoring and management tool, we detect the latest updates for your system as they are available and automatically patch your system outside business hours to avoid any interruption.

Quick response

All our agreements work strictly based on our SLA agreement to guarantee your service. Call us with an issue and get help, right when you need it.

Unlimited support

With managed IT service agreement, we provide unlimited remote and telephone support to your staff whenever they need help.

Detailed reports

With managed IT services agreement, we provide you detailed reports about IT costs you spent, tickets you have raised as well as advice for any improvements needed to be done.

All we need is your permission.

Coming On Board Is Easy

You send an off-boarding email to your current IT and CC us for authorisation
We work with your current IT and get all required information
We schedule and perform a free onsite and/or remote audit of your IT systems
We send you a welcome email that you can forward to all your staff
We become your one point of contact and take care of your IT management

Every business is unique,

We can tailor Managed IT Services to your business needs.

Get a Consultation

What Our Clients Say

“Thank you for keeping our team happy as we go through such a rapid growth phase in our not for profit organisations. Thank you for helping reduce our ongoing running cost. You are always polite and very competent. Staffs are quick to help when needed but even more importantly, they keep the whole system in great shape through your ongoing good advice and care. Well done HSM!” Read More

JorgeCharity Organization (Australia & NZ)

“We are a strata management company with just over 40 staff members. After having used 5 different IT companies over the past 20 years, we were approached by Michael from HSM IT to look after our IT requirements. HSM IT has been by far the best we have ever dealt with. They respond quickly to our concerns and are proactive in ensuring our systems run smoothly and without interruption. We recently changed office locations. Their entire team made the whole process easy with no down time in our network. It is a pleasure to work with them.” Read More

FranckStrata Management Company

“We have always outsourced our IT area to third party companies to manage. However, it is not until we made the move to HSM IT that we felt the confidence of being able to rely on a company to manage all aspects of our IT needs. HSM IT ultimately saved us a lot of time to focus on our core competency which is food retail. HSM IT worked closely with our management and operational team to truly evaluate our hardware and software needs. They are a company with the expertise and experience that any company can rely on.” Read More

CathyCommercial Chain Stores

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